Frequently Asked Questions
We strive to process and ship all in-stock orders within 0-3 business days. This includes order preparation, packaging, and labeling.
Pre-Orders
Pre-order items require additional time for production and may take 30 to 120 days before shipping. As a token of appreciation for your patience, pre-orders may include a complimentary mystery item.
Shipping Estimates
Domestic Orders (Within the U.S.):
- Transit time: 2-5 business days
- Total estimated delivery time: 2-7 business days
International Orders:
- Transit time: 7-20 business days
- Total estimated delivery time: 7-25 days (varies by destination and carrier)
Shipping times are in addition to processing times and may vary based on your location and carrier delays.
We accept a variety of payment methods, including:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: PayPal, Apple Pay, and Google Pay.
- Shop Pay for secure, faster checkouts.
If you need more information or assistance, feel free to contact us.
To find the most accurate sizing information for each product:
- Visit the Specific Product Page: Each item has its own size guide located within the product description section.
- Click on the 'Size Chart': This will provide detailed measurements to help you select the appropriate size.
If you need further assistance or have specific questions about sizing, feel free to contact us via email at divintylost@gmail.com or reach out on Instagram @DivintyLost. We're here to help ensure you find the perfect fit!
Fortunately, we're able to make changes to an order if notified. If you notice an error, contact us within 8 hours or Less right after purchase through our email or social media pages, and we’ll do our best to assist. After this window, no changes can be made.
For more help, reach out to us via email or DM on Instagram
Once an order is placed, it cannot be canceled as it immediately enters our processing system. However, in certain cases, we may be able to accommodate a cancellation request.
To check if your order qualifies for cancellation, please submit a request within 24 hours via our help center. After processing begins, cancellations and modifications will no longer be possible.
⚠ Important: A cancellation is only confirmed once you receive an official refund confirmation email. If you do not receive one, we are unable to process your request.
Pre-orders allow you to purchase a product before it is officially in stock. This ensures you secure your item before it becomes available. The estimated shipping time for pre-orders typically ranges between 1 to 3 months, depending on manufacturing and potential delays.
Production delays may occur due to supply chain interruptions or extended manufacturing processes. We appreciate your patience and trust in our pre-order system.
If you wish to cancel your pre-order, please contact us for a refund. To check the status of your pre-order, visit: https://divintylost.shop/pages/order-status.
We’re here to help! If you have any questions about your order, pre-orders, cancellations, shipping, or anything else, feel free to reach out to us.
📧 Email Support
For general inquiries or order-related questions, contact us at:
📩 divintylost@gmail.com
💬 Live Chat
Visit our website https://divintylost.shop/ and use the live chat feature for quick assistance.
📍 Social Media
Stay updated on new drops, promotions, and support updates by following us on social media:
- Instagram: @divintylost
- TikTok: @DivintyLost
